Experience Program Specialist

Job Summary

CBRE is looking for an Experience Program Specialist to provide workplace services and administrative support

for workplace programs to increase individual well-being, personal productivity, and organizational effectiveness.

The Host uses people-led, technology-enabled services to connect employees to their environment via their mobile devices, as well as through high-touch services and world-class customer service support delivered by employees like the Experience Program Specialist.

The Experience Program Specialist is responsible for providing marketing & communications support, scheduling assistance, program documentation updates, research, reporting and other duties as needed in support of the workplace programs.

Duties and Responsibilities

• Coordinates and administers Experience Service programs. Programs include, but are not limited to: Concierge, Reception / Switchboard, Conference & Meeting Room Management, A/V Support, Meeting & Event, Management, Community Programs, Workplace Coaching & Onboarding, Food Services, Parking & Commute, Bicycle & Local Shuttle, Supported Employment, Company Store, Pet Programs, Document Services, Mail Services, Record Archiving, Office Supply Management, Moves, Adds, Changes, Furniture Management, and Space Reset.
• Maintains, coordinates and delivers Experience Services program materials, including client and company brand compliance. Customizes resource guides and training materials to support program implementation and operations.
• Maintains, coordinates and delivers customized tools for technology as needed to support program objectives.
• Maintains accuracy and relevance of resources over time.
• Collects and organizes feedback to provide data informing program performance indicators.
• Ensures accuracy, production, quality and retention of program materials; also ensures client and company materials comply with client and company brand guidelines.
• Administers elements of program change management to include communications, scheduling, event planning, etc.
• Collaborates with company and client IT teams to assess of technology, training needs and implementation of program(s), training and tools for Workplace Experience teams and clients.
• Utilizes and maintains integrity of databases and other digital tools associated with service delivery, as requested.

Skills and Qualifications Required

Education and Experience

HS Diploma or GED required. Minimum of 6 years related (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service) roles preferred. Previous supervisory & customer service experience preferred.

Bachelor's degree (BA/BS) or other relevant vocational training preferred.

Communication Skills

Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups.

Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.

Comfortable meeting and engaging with new people. Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.

Utilize a high level of attention to detail as well as strong interpersonal skills. Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.

Financial Knowledge

Requires intermediate knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

Reasoning Ability

Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options

in situations. Requires advanced analytical and quantitative skills.

Other Skills and/or Abilities

Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint,

OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps,

databases, financial management, work order management, social networking, cloud technologies, handheld

mobile technologies and applications, and communications.

Ability to work flexible work schedules based on office needs. Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision. Ability to work requiring significant walking or through other means of mobility. Ability to work in a standing position for long periods of time. Ability to reach, bend, stoop, push and/or pull and frequently lift up to 20 lbs. and occasionally lift/move up to 40 lbs.

CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.