Description
Role: Head of Facilities Management
Assignment: Workplace Solutions
Location: Louisville, KY
Humana is seeking to find an experienced and seasoned real estate leader to oversee facility management services for its diverse 500+ location portfolio. The scope and scale of this role is vast. Candidates must come with a strong leadership background and deep knowledge of how to execute facilities management through an outsourced model that includes office, clinical, retail, production, and critical/data center environments.
In addition to leading the day-to-day operations of the function, it is expected this leader of Humana’s facilities management services will also provide the strategic vision for the function – exploring and incorporating industry best practices in outsourcing, maintenance, energy management, technology applications, tenant services and supply chain management. The leader will proactively deliver on cost savings initiatives to meet and exceed corporate goals.
It’s critical that the leader is skilled in the area of people leadership. The leader should be able to inspire their team to excellence, have a passion for coaching and developing talent, and take a “people/talent first” approach in their leadership style. The individual should be a strong communicator and have the ability to build relationships with other senior leaders across the Humana enterprise. They should understand how to build creditability in a complex organization and use the skill of influence in getting things done. This leader should also be well versed in managing and leading teams that are outsourced to strategic real estate vendor partners as well. They should be very comfortable in managing facility services in an outsourced environment and understand contract structures for these types of operating models.
The leader will also be responsible for enterprise business continuity planning and disaster recovery planning in conjunction with Risk Management, Global Security, Landlords, City & State officials, and other organizations to ensure that Humana’s facilities are operational during times of emergencies like inclement weather, severe weather, regional utility outages, or security threats. This leader will also need to work and collaborate with other Workplace functions include Project & Construction Management, Transactions and Lease Administration, Space and Move Management, Energy & Sustainability, Process Improvement & Governance, Design & Standards, and Business Consulting to ensure outcomes are optimal for all end users and customers.
As this leader will be responsible to the operations and maintenance of Humana’s enterprise multi-million dollar real estate and facilities portfolio, they will need to have strong technical knowledge in all areas of building infrastructure including but not limited to Mechanical Systems (Fire & Life Safety Systems, Boilers, Chillers, Air Handlers, Uninterrupted Power Supplies, Generators, general HVAC systems, Pumps, Elevator Systems), Civil and Structural building designs, and Electrical systems including Building Automation Systems.
The leader should be ready to be a “visionary leader” of an insourced and outsourced organization of up to 100 FTE’s and manage a facilities repairs and maintenance budget enterprise wide of up to $50MM for a portfolio that’s approximately 9MM sq. ft.
The leader should also be able to present to large audiences and explain complex facilities management topics to a variety of individuals and colleagues including and ranging from c-suite level executives, industry experts, local city/state officials, and Humana’s associates. The leader will be expected to network across the industry and bring thought leadership and best practices to this key functional area of Workplace. They will also be expected to attend professional and industry events as an expert in their field.
Some of the requirements of the role include but are not limited to:
Critical Skills
- Candidates will have had a successful career showing consistent career progression into roles of increasing responsibility, complexity, and scale.
- Will have experience leading a team responsible for all the afore mentioned responsibilities and have a track record of introducing innovation and best practices into all aspects of facilities policies, procedures, and practices.
- Experience in leading a strategic organization focused on outsourcing relationships and service integration.
- Experience managing and working with an array of service providers
- Experience improving performance and service metrics, and significantly reducing costs.
- A person who considers themselves to be an out-of-box thinker.
- A well rounded businessperson who partners effectively with stakeholders and who can earn the respect and trust of peers and members of the senior management team.
- A recognized reputation for inspirational leadership and for getting things done
- Industry knowledge, relationships, and market presence when interfacing outside of Humana.
- A strong focus on metrics, data, and financial results.
- Strong communication skills – both written and oral. A high energy, proactive, dynamic and committed leader who instills passion in both internal and external audiences.
- An absolute attention to detail.
- Unquestioned integrity.
Operations
- Leverage resources across the enterprise.
- Operate and maintain properties in conjunction with key business partners like IT, Pharmacy Operations, etc.
- Operate to ensure organization and cleanliness in agile work environments.
- Operate safely and in a compliant manner to support uninterrupted business operations.
- Plan and drive asset sustainment initiatives.
- Ensure the facilities meet appropriate life spans.
- Manage performance to Key Performance Indicator and Service Level Agreements
- Build of culture of strong relationship management with key leaders across the enterprise
Project Engineering
- Provide design input, purpose-built buildings and infrastructure that comply with the principles of economic, social and ecological sustainability.
- Provide input and manage employee health and safety program for facilities management
- Optimize total-cost-of-ownership over the life of the asset, maintaining design knowledge within company guidelines and specifications, and benchmark to industry practices, and;
- Identify and implement practical and measurable green building design, construction, operations and maintenance solutions.
- Develop building and infrastructure asset management plans and practices that minimize system downtime, time spent on maintenance and cleaning, and indirect materials costs.
- Establish preventive and condition-based maintenance and industrial cleaning practices.
- Assist sites with developing forward looking investments for operating, maintaining, refurbishing and replacing assets to sustain acceptable standards of service, and provide technical assistance for building and infrastructure failure analysis.
- Develop guiding principles and strategies that document the business priorities/physical requirements to optimize the portfolio and deliver cost efficient move services.
Project Execution
- Implement common tools for forecasting, spending, and reporting project finances
- Develop common contracting strategies and a common interface with Procurement
- Ensure implementation of best safety practices and lessons learned.
- Establish common reporting of safety incidents.
- Establish a common process for pre-qualification of contractors and vendors, through a 3rd party out-source partner.
- Evaluate current resource allocation to assure staff is properly positioned based on their technical capabilities and effectiveness.
- Set training requirements for establishing common tools and processes, and establish job descriptions and qualifications for key roles.
Procurement and Contracts
- Lead initiatives that support facilities outsourcing.
- Industry research and benchmarking to ensure appropriate out sourcing solutions.
- Assist in the establishment of a supplier base and network for outsourcing.
- Develop and support process to help business units transition to an outsourced model.
- Provide oversight and compliance guidance for contract administration.
- Develop and monitor to ensure supplier safety conformance.
- Single point management and oversight for all Humana sites with regards to daily operations.
- Implement common facility services that allow the organization the ability to operate to their business plan.
- Implement tactical asset sustainment initiatives to ensure the facility meets its appropriate life span.
- Manage the technical expertise that operates the facility systems with optimal service delivery.
- Manage facility projects and emergency repairs in a manner that allows business operations to function without interruptions, and; monitor satisfaction and respond to concerns.
- Define and communicate industry “Best Practice” solutions
Role Essentials
- Must have 10 – 15 + years of experience in Facilities Management, serving as a senior facilities executive.
- An undergraduate degree in facilities management, real estate, engineering, construction management, or science/technical degree is required.
Role Desirables
- An MBA, or advanced engineering degree, is highly desired and strongly preferred.
Physical Requirements
- General Office Demands. Travel required up to 40%.
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